Centre
Frequently asked questions
In short: booking, formats, payment and the showroom.
How do I book a session?
Pick a service or a specialist and a time on the booking page. The slot is held for you while you fill in the form, and the confirmation arrives by email.
Can I reschedule or cancel a booking?
Yes. Cancelling and rescheduling are available in advance — write to us or use the link from the confirmation email.
Online or in person?
Both formats are available. Each service states its format; some specialists work both in person and online.
Do you make diagnoses?
No. The help selection is there to orient you, it is not a diagnosis. Decisions about help are made together with a specialist.
What about payment and refunds?
Payment goes through a secure provider. Refunds follow the public offer; if a booking is cancelled we return the money to the original payment method.
How does the showroom work?
The showroom holds carefully chosen things for taking care of yourself. Ordering and delivery are handled as gently as booking a session.
Did not find the answer? Write to us — we will help.